Privacy Policy

Last updated: 18 August 2026

1. Who we are

Babelware Ltd is a company registered in England and Wales under company number 16025500.

Registered office:
64b Chesterton Road
London
England
W10 6EP

For the personal information described in this policy, Babelware Ltd is generally the data controller.

Contact: contact@babelware.co

This Privacy Policy concerns Babelware's own processing as a business and website operator. Where Babelware processes personal information solely on behalf of a client while delivering a software project, the client's relevant agreement and data-processing terms may instead determine the parties' respective data-protection responsibilities.

2. Information we may collect

Information you give us

This may include:

  • name
  • work email address
  • telephone number if provided
  • company name
  • job title or role
  • project description
  • project requirements
  • proposed budget
  • preferred project timing
  • correspondence with Babelware
  • information supplied during discovery or sales conversations
  • billing and business information if you become a client

Please do not submit sensitive or special-category personal information through our project forms unless we have specifically requested it and appropriate arrangements have been agreed.

Information collected when you use the website

This may include:

  • IP address
  • browser and device information
  • approximate location derived from IP
  • referring page
  • pages requested
  • date and time of requests
  • server/security logs

Business contact information

Because Babelware may undertake business-to-business sales and prospecting, we may obtain limited professional contact information from:

  • company websites
  • professional networking platforms
  • Companies House and other public business sources
  • publicly available professional information
  • reputable business contact or prospecting providers, if we use them
  • referrals and introductions

Such information may include name, employer/company, professional role, business email address, business telephone number, publicly available professional information, source of the contact, and correspondence and marketing preferences. You can object to direct marketing at any time.

3. How and why we use information

Purpose What this involves Likely lawful basis
Responding to enquiries and project requests Reviewing a project enquiry, responding to questions, discussing requirements, preparing estimates or proposals, taking steps toward a potential contract. Steps requested before entering into a contract, where applicable; legitimate interests in responding to and managing business enquiries where the contact is acting for an organisation.
Providing services Project administration, client communication, managing agreed services, billing and business administration. Performance of a contract where the individual is personally party to it; legitimate interests in administering contracts and client relationships with organisations; legal obligations where applicable.
Operating and securing the website and business systems Website operation, security, fraud/abuse prevention, troubleshooting, protecting systems and information. Legitimate interests in operating secure and reliable business systems.
Accounting, tax and legal obligations Accounting, tax records, invoicing, regulatory/legal compliance, establishing, exercising or defending legal claims. Legal obligation where applicable; legitimate interests where appropriate.
Business development and B2B marketing Identifying businesses that may have a relevant need for Babelware's services, contacting appropriate business representatives, managing sales activity, following up business enquiries, measuring the effectiveness of business development. Legitimate interests where appropriate and legally permitted; consent where consent is legally required.

Babelware will comply with applicable UK direct-marketing and electronic-communications rules. Recipients can opt out or object at any time by contacting us or using an unsubscribe/opt-out mechanism supplied in the communication.

4. Our legitimate interests

Potential Babelware legitimate interests include operating and improving the business, responding to business enquiries, managing relationships with corporate clients and suppliers, securing business systems, preventing misuse, identifying organisations that may have a genuine business need for our services, and conducting proportionate B2B business development. We consider the impact on individuals and do not rely on legitimate interests where their rights and interests override our interests.

5. Who we share information with

Service providers and processors

Babelware uses the following actual service providers:

  • Cloudflare: DNS and content delivery network.
  • Microsoft 365: Business email and document processing.
  • FormSubmit: Form processing. When you use our Start a Project form, your data passes through FormSubmit before reaching our systems.
  • Microsoft Azure: Website and application hosting infrastructure.

Information may also be disclosed to professional advisers where necessary, where required by law, or in connection with a sale/reorganisation of the business where legally appropriate. Babelware does not sell personal information.

6. International transfers

Some service providers may process personal information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, Babelware uses an appropriate lawful transfer mechanism.

7. How long we keep information

  • Unsuccessful enquiries and prospective projects: Normally up to 24 months after the last meaningful interaction.
  • Business development/prospect contact records: Normally up to 24 months after the last meaningful interaction, subject to periodic review. If somebody opts out or objects to marketing, we retain the minimum information needed on a suppression list so we can honour that request.
  • Client/project correspondence and commercial records : Normally up to 6 years after the relevant client relationship or project ends, where necessary for contractual, accounting, tax or legal purposes.
  • Financial/accounting records: At least the period required by applicable UK tax and company-record requirements, normally 6 years for relevant tax/accounting records.
  • Technical/security logs: Up to 90 days, unless logs are required longer for an active security investigation.

Babelware may retain information for longer where required by law, where a dispute or legal claim exists, or where another legitimate reason requires it. Information is not retained indefinitely without purpose.

8. Security

Babelware uses appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.

9. Your rights

Depending on the circumstances, UK data protection law may give you rights to:

  • access personal information
  • correct inaccurate information
  • request deletion
  • request restriction of processing
  • object to processing
  • receive certain information in a portable format
  • withdraw consent where processing relies on consent

These rights are not absolute in every circumstance.

You have the right to object to the use of your personal information for direct marketing at any time.

Requests can be sent to: contact@babelware.co . We may need to verify identity before fulfilling certain requests.

10. Complaints

You can first contact us at contact@babelware.co . You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator. You can contact them at ico.org.uk .

11. Automated decision-making

Babelware does not currently use personal information covered by this policy to make solely automated decisions that produce legal or similarly significant effects.

12. Changes to this policy

This policy may be updated and the "Last updated" date will be changed when material revisions are made.